Maestro’s Owner Management module provides unique features to accommodate the needs of Maestro users who need to manage Condo, Timeshare and Vacation Club owners in their day-to-day operations. Recognizing that Timeshare and Condominium each have their own specific requirements, the Maestro Owner Management module is designed to streamline the operations for this specific functionality. From Owner Reservations to Accounting, the  Owner Management module allows users quick and easy access to owner data. An automated process creates reservations for owners based on their intervals and holds inventory so that the owners units are not available for rent until the owner has approved the rental. Owners will have reservations created for their use if they choose not to place their unit(s) in a rental pool.
 
There are functions that allow entry of owners, owner text and units. Users are also able to Activate, Inactivate and Lockout owners. For each of these options there are historical text windows that allow entry of information relating to any of the functions performed.
 
Maintenance windows allow setup of the global owner management options and owner reservation status codes. These help to make this module robust and flexible.
 
 
Features
  • Allow owner information to be easily retrieved from almost anywhere in the system
  • Room space chart marks owned units so they are easily identified
  • Ability to mark units as available for rent
  • Reports all of the rented revenue to the G/L system
  • For reservations moving between individually owned units, rental revenue for each owner is automatically calculated
  • A supervisory controlled system setting will dictate whether the system is running condo management software
  • Lockout status for owners. This is to allow the operator to lockout an owner from checking in because their account is not in good standing. Allow operator to enter text associated with each lockout. This text appears on the check-in screen when the owner attempts to check-in
  • Owner historical text view. A window from owner maintenance shows the activity related to activating, inactivating and locking out owners. This is the text that is associated with each one for display only
  • Segregated unresolved check-ins by non-owner and owner
  • Allow operator to indicate whether housekeeping is billable or not to the owner. As well allow the operators to enter housekeeping notes directly for special arrangements made with the owner
  • Authorization level for changing reservations for owners. This allows only certain operators to change the reservation for an owner. This level of authorization will prevent unauthorized users from being able to change the following fields:
    • Arrival or Departure dates
    • Room number
    • Guest name 
    • Guest type

 

Timeshare And Vacation Club Owner Management
 
Maestro’s Timeshare and Vacation Club Owner Management module provides unique features to accommodate the needs of Maestro users who need to manage owners in their day-to-day operations. Recognizing that Timeshare, Vacation Club and Condominium each have their own specific requirements, the Maestro Timeshare Owner Management module is designed to streamline the operations for this specific functionality. From Owner Reservations to Accounting, the Timeshare Owner Management module allows users quick and easy access to owner data. An automated process creates reservations for owners based on their ownership intervals and holds inventory so that the owners units are not available for rent until the owner has approved the rental. Owners will have reservations created for their use if they choose not to place their unit(s) in a rental pool.
 
There are functions that allow entry of owners, owner text and units. Users are also able to Activate, Inactivate and Lockout owners. For each of these options there are historical text windows that allow entry of information relating to any of the functions performed.
 
Maintenance windows allow setup of the global owner management options, interval codes, interval calendar and owner reservation status codes. These help to make this module robust and flexible.
 
 
Features
  • Allow owner information to be easily retrieved from almost anywhere in the system
  • Room space chart marks owned units so they are easily identified
  • Ability to mark units as available for rent
  • Includes the ability for units to be rented for all or part of the owner's time
  • Reports all of the rented revenue to the G/L system
  • For reservations moving between individually owned units, rental revenue for each owner is automatically calculated
  • A supervisory controlled system setting will dictate whether the system is running timeshare management software
  • Lockout status for owners. This is to allow the operator to lockout an owner from checking in if their account is not in good standing. Allow operator to enter text associated with each lockout. This text appears on the check-in screen when the owner attempts to check-in
  • Owner historical text view. A window from owner maintenance shows the activity related to activating, inactivating and locking out owners. This is the text that is associated with each one for display only
  • Segregated unresolved check-ins by non-owner and owner
  • Allow operator to indicate whether housekeeping is billable or not to the owner. As well allow the operators to enter housekeeping notes directly for special arrangements made with the owner
  • Authorization level for changing reservations for owners. This allows only certain operators to change the reservation for an owner guest. This level of authorization will prevent certain users from being able to change the following fields:
    • Arrival or Departure dates
    • Room number
    • Guest name
    • Guest type
  • Ability to maintain multiple owners per unit, through interval ownership, and multiple units per owner
  • Allow operator to quickly and easily indicate what the owner will be doing with their unit for their time interval. Options are user-defined. Some examples could be:
    • Owner using unit
    • Guest using unit
    • Exchanged through RCI or Interval International
    • Belonging to a ‘Rental Pool’ and available for re-rent
    • Owner not coming but does not want unit in ‘Rental Pool’
  • Interval time periods can start on any day of the week.
  • Ownership intervals done in a user-defined manor. Some examples could be:
    • Fixed weekly shares
    • Monthly shares
    • Quarter-shares
    • Fifth-shares
    • And any combination
  • This is accomplished through the entry of a time interval calendar. A function exists that allows the operator to quickly enter the date ranges for the individual time intervals
  • Allows mix of non-ownership and ownership rooms within one building and also mix of different time intervals within one building
  • Automatically holds inventory for owners up to any number of years in the future based on the interval ownership calendar and a system flag indicating the number of years to hold inventory
  • Handles exchange time reservations by easily allowing the name to be changed in the reservation screen
  • Allow ability to inactivate an owner. This feature also has an automatic text window allowing the user to key in information regarding the inactivation of this owner
  • User has the ability to activate an owner. This feature also has the automatic window pop-up allowing the user to key in information pertaining to this activation
  • Supports deadline dates for notification to resort that owner is joining rental pool. If owner response is past due an available report reveals which owners responses are overdue. Automatically hold inventory to cover when an owner checks out prematurely for the remainder of their stay