Maestro is a leading provider of Property Management and Sales & Catering Software Solutions to the Hospitality marketplace. As a result of our legacy of superior technology, unparalleled support, technical and industry expertise and our commitment to our clients, we empower customers’ ability to increase efficiencies to maximize and maintain profits. We’re are always looking for people who are innovative, talented, creative, and driven to push the boundaries in all areas, to join our dynamic team of industry-leading professionals.

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Training Specialist

Northwind Canada Inc.

Location: CA - ON - Markham

Date Posted: 4-Oct-2018

Company Name: Northwind Canada Inc.

Fax: 905-940-1925

Mailing Address: 65 Allstate Parkway, Suite 100

Markham, Ontario L3R 9X1

Canada

Job Description:

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the independent Full Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

We are seeking three (3) full-time, shift rotation, permanent staff to join our Training Services team as Training Specialists.

 

Since 1978, our ability to deliver superior technology with unparalleled training and support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency, improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones.

Northwind is a well-established profitable company that is looking for continuing our reputation for excellent training by adding to our Training Services team.

You will receive advanced level training in Maestro, and self-motivation and attention to clients' needs will ensure your success.

We thank you for your interest, but only those qualified for interviews will be contacted.

 

Required Skills:

·         Qualified candidates must have 3+ years of hotel operations experience

·         Qualified candidates must have 2+ years of training experience (training with hotel / resort is preferred)

·         Ability to facilitate remote and onsite user and management level training for all modules of Maestro PMS for class sizes of 2-20 users

·         Working knowledge of any PMS (property management system)

·         Possess excellent communication/written skills

·         Understanding of learning types, agendas and time management within a training classroom

Responsibilities:

·         Travel is required for this position for up to 2-3 weeks per month (when required)

·         Ability to do shift work is required infrequently, to accommodate training for our international clients

·         Daily duties while in office include remote training using computer sharing tools

·         User documentation including online educational videos and in depth application testing

·         Assisting the Maestro Training and Support Teams in resolving client training and/or support issues

Desired Skills:

·         Previous experience in Maestro PMS will bring a candidate to the forefront for selection 

·         Previous experience in application training in the hospitality environment is ideal

·         Hotel online marketing knowledge including Booking Engine and GDS a plus

·         Knowledge of Hotel Night Audit, Hotel Accounting, Condo/Timeshare, Hotel Sales and Catering and/or Spa

Additional Details

Job Available:Immediately

Bonus Plan:No

Work Permit Needed:Applicants who do not already have legal permission to work in Canada will not be considered.

Other:Bonus Plan

Accommodation:No

Management Position:No

Entry Level Position:No

Industry Categories:Hotel/Resort

Position Categories:Front Desk, Customer Service, Technical / IT / Systems

 

 

 

 

Application Support Specialist

Northwind Canada Inc.

Location: CA - ON - Markham

Date Posted: 4-Oct-2018

Company Name: Northwind Canada Inc.

Email: amoya@maestropms.com

Phone Number: 905-940-1923, ext. 245

Fax: 905-940-1925

Mailing Address: 65 Allstate Parkway, Suite 100

Markham, Ontario L3R 9X1

Canada

Contact Type: Employer

Northwind is an established, leading provider of Hotel and Resort Property Management Software Solutions to the independent Full Service Hospitality marketplace. Our clients are boutique hotels, destination resorts and multi-property groups.

We are seeking two (2) full-time, shift rotation and night support, permanent staff to join our help desk team as Application Support Specialists.

Since 1978, our ability to deliver superior technology and unparalleled support has helped empower hundreds of hotels and resorts internationally to increase operational efficiency, improve guest service and maximize revenue.

Our Maestro PMS Cloud and Windows offerings are recognized amongst the best in the industry and we continue to develop new ideas and products to bring value to our current clients and stay competitive to attract new ones. Northwind is a well established profitable company that is looking for continuing our reputation for excellent support by adding to our help desk team. You will receive advanced level training in Maestro, and self motivation and attention to clients' needs will ensure your success.

We thank you for your interest, but only those qualified for interviews will be contacted.

Requirements:

Required Skills:
• Qualified candidates must have 3+ years of hotel operations experience
• Working knowledge of any PMS (property management system)
• Possess excellent communication/written skills
• Ability to understand technical issues and articulate industry operational/technical solutions

Responsibilities:
• Daily duties include client support over the phone and using computer sharing tools
• Assisting the Maestro Support Supervisor in resolving client application support issues
• After hours pager support (on rotation, for one week approximately every 6-7 weeks) and ability to do shift work
• Infrequent travel may be required when supporting our clients on-site

Desired Skills:
• Previous experience in Maestro PMS will bring a candidate to the forefront for selection
• Experience in end user support in a help-desk environment, preferably in a call center
• Hotel online marketing knowledge including Booking Engine and GDS a plus
• Knowledge of Hotel Night Audit, Hotel Accounting, Hotel Sales and Catering and/or Spa

Additional Details

Job Available: Immediately

Bonus Plan: Yes

Work Permit Needed: Applicants who do not already have legal permission to work in Canada will not be considered.

Accommodation: No

Management Position: No

Entry Level Position: No

Industry Categories: Supplier

Position Categories: Customer Service, Front Desk, Technical / IT / Systems